Integration of SutiDesk with SutiHVM Adds Online Help Desk Capabilities to a Leading HR Management Solution

SutiSoft announces the release of SutiDesk1.0, its online help desk software.

SutiDesk includes the creation and assignment of support tickets to agents, email templates, ticket history and a knowledgebase.

Key Features Include

Company Registration

Register a company with SutiDesk by creating an account as admin.

Add Agents

Administrators can create any number of agents.

Ticket Creation

Create, prioritize and assign tickets to agents. An Agent can update, respond, reassign tickets and more.

Email Templates

Customizable email templates.

Knowledge Base

Build your own knowledge base by simply importing support responses and ticket resolutions.

Automatic Notifications

Automatic email notifications to end users and ticket owners.

Ticket History

Ability to view customer history and interactions.

Reports

Customize and generate reports based on customers, ticket status, agent performance and more.

For more details about the solution please visit: SutiDesk or call us at 650-969-SUTI. Pricing starts at $19.95 per agent, per month.

About SutiSoft

SutiSoft develops a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. Our four SaaS platforms - Spend, HR, eSignature and CRM Platforms include scalable and easy-to-use solutions such as Travel & Expense, Accounts Payables, Accounts Receivables, Procurement, Supplier Relationship Management, HR, CRM, Document Management, Electronic Signature, Contract Lifecycle Management, and more. Our solutions enable SMBs, mid-market, and enterprises to cut costs, save time, and help in making smart business decisions. Headquartered in Sunnyvale, California, SutiSoft also has regional offices in Germany, India, and Japan. For more information, please visit our website https://www.sutisoft.com